Mosaic Island continue to partner with O2 for the delivery of Service Management and consulting

O2 is a leading provider of mobile services to consumers and businesses in the UK. The company is the leader in non-voice services, including text, media messaging, games, music and video, as well as data connections.

O2 UK is part of the Telefónica O2 Europe group which comprises integrated fixed/mobile businesses in the UK, Ireland, Germany, the Czech Republic and Slovakia - all of which use O2 as their consumer brand. In addition, O2 has established the Tesco Mobile joint venture business in the UK and Ireland, as well as, the Tchibo Mobilfunk joint venture in Germany.


Client Case Studies

Web System Architecture

O2 were facing a major step change in their focus on their Web environments.

Mosaic Island were engaged with Torry Harris to review the systems architecture of their existing Web environment.

  • Initial reviews with business stakeholders to identify the key areas causing problems.
  • Targeted review of the systems architecture aimed at identifying key bottlenecks and issues.
  • Recommendations for areas requiring re-architecting and re-deployment.
Customer Management Strategy

O2 were undergoing a strategy rationalisation of their core IT infrastructure.

Mosaic Island were engaged with Torry Harris to work on a specific phase of applications rationalisation in the customer management space.

  • As is operational mapping of the existing business processes, targeted for strategic migration
  • Requirements specification for the business processes these systems supported through engagement with key business stakeholders and users.
  • Identification of the key capabilities these platforms supported and target strategic systems into which they could be migrated going forward.
  • Definition of the high level designs for the new architecture including impacts on existing systems and definition of new components where required.
  • High level roadmap for a phased implementation.