Sky were looking at ways of improving the level of uptake and usage of their online systems.
Mosaic Island were engaged to review the existing customer sign on environments across all systems and make recommendations on how these could be improved with emphasis on allowing use of an email address as a username.
- Customer flow analysis of the signup, sign in and management flows across all of Sky’s online systems.
- Analysis of the existing supporting systems.
- Recommendations for the target architecture and user journeys.
- Development of a high level phased rollout plan.
- High level costings for the work to allow assessment for delivery.