Catalyst Housing Group is an award-winning, independent charity that provides over 21,000 homes in London and the South East.
In 2012, Catalyst Housing Group embarked on a £5 million internal change programme, which involved the consolidation of legacy systems to an Orchard solution. Faced with a number of challenges internally, the programme fell behind schedule.
We were subsequently invited to conduct a review of the programme and to make recommendations with a view to getting it back on course.
Our revised delivery schedule, which encompassed an Agile delivery methodology and structured governance, impressed Catalyst and we were invited to deliver the programme. We were able to complete this within 18 months – one year ahead of the previously-planned delivery. The following year, Catalyst reported tangible benefits in increased customer satisfaction, a reduction in rent arrears, a reduction in complaints and also flexibility in meeting future challenges and opportunities, in addition to better operational efficiencies through streamlined processes.
As a response to this business turbulence, the housing group Catalyst identified three strategic objectives:
Mosaic Island has transformed the way our business copes with major Information Systems change. Every level of the organisation, from Income Officers through to the Finance Director, is able to understand the programme and actively contribute to it. We now have a platform from which we can confidently deliver innovation and growth to meet the challenges of our industry for years to come.