Our client is a telecommunications company in the UK providing mobile and network services to consumers and business. As an MVNO (Mobile Voice Network Operator), they provide some of their services through networks owned by a third party.
In a highly competitive industry, our client wanted to offer a wider range of services and pricing and improve the customer experience. A large part of this would mean developing their bundled offering of broadband, mobile, telephone and TV services that gives customers a one-stop-shop for their main technology services.
To do this, our client needed to transition from a ‘second brand’ MVNO model to a full MVNO model. This would mean setting up their own networks and reducing their use of third-party platforms. This would provide more control over the breadth, depth and pricing of the services they could offer to their customers. This transition would impact every area of the business, requiring re-organised systems, people and processes across Operations, Technology, Finance, Compliance and Marketing.