Abstract
Despite much debate over recent years, the war between Agile techniques vs. ITIL practices is still prevalent in the world of IT delivery, and can still be a challenge for many organisations that are yet to master the balance between the two.
It can be a struggle to keep up with the constant demand for business change whilst maintaining service quality and controlling risks and costs. Managing the shift from project driven delivery to continuous delivery of service enhancements is a fine balance that sometimes seems impossible to achieve.
