IT change is complex and expensive.
Get it right and you’re the hero of your board and shareholders.
Get it wrong and it could be career threatening.
We understand that embarking on major change projects presents a range of challenges that you may not be familiar with.
But we are. It's what we do. Day in, day out.
Our Design and Delivery Assurance is a collection of services designed to ensure you achieve success through complex IT change.
We help you provide confidence to your stakeholders that projects, programmes and portfolios will achieve their scope, time, costs and quality objectives as well as delivering their desired business goals.
We provide two fundamental handrails that guarantee the effective realisation of your change efforts.
we act as independent and expert custodians of your reference architecture.
we provide a solid governance framework for your programme or project, with expert support for the duration of the initiative.
In short, we are there to support you as part of a winning formation to enable you to achieve your business objectives.
Business doesn’t sit still. Change presents both opportunities and risks.
Whatever your industry or job title, if you are responsible for transformation within your organization there are challenges hidden in large change initiatives which we can help you overcome.
Perhaps you'll recognise some of these:
Any of these challenges can be potentially life threatening for your change initiative.
Indeed, in our experience many projects have failed because one or more of these issues were not recognized and addressed appropriately.
The result? Consequences range from career repercussions for the professional responsible for the project or programme, to serious reputational damage for the organization in question leading to profit erosion, loss of market share or decline in value.
Each organization will have different reasons and objectives for their IT change initiatives. Equally, each of your stakeholders will have a slightly different view and expectations.
No matter whether you are at the very early planning stages or are knee deep in an unravelling change project, we will assist you in putting forward a powerful Business Case to your Board and senior stakeholders.
Here are some examples of the benefits our services will deliver:
Our Design Assurance is focused on 3 main outcomes:
Delivery Assurance is concerned with helping you achieve the following 7 outcomes:
Our Design and Delivery Assurance services can accompany you for the duration of your change initiatives, or for just part of the journey (for instance, in the case of an Audit & Rescue intervention).
The frequency/intensity of our presence throughout the transformation will depend on your needs and will be defined early on in an initial proposal.
Initially we will engage with senior stakeholders responsible for the transformation to set out clearly the terms of our engagement. This is generally achieved through interviews and workshops to ensure we have clearly identified the key areas you will need support with.
We will then work across the different layers of the project, engaging with relevant stakeholders as appropriate. Depending on the service agreed, Mosaic Island staff will either be fully embedded in the transformation or simply present in an advisory capacity at regular intervals throughout the initiative.
Assurance services scale according to the size of your initiative. We can either be deeply embedded in your team or act in a more hands-off capacity. Either way we will ensure that we will provide the appropriate level of assurance to guarantee the success of your complex change.
We have built our reputation as being solid, dependable partners for large, fast moving and complex organizations.
We’re comfortable operating in complex, ultra-high transaction environments such as telecoms where volumes are counted in their trillions.
So we know our stuff and we’re very good at what we do.
Our services are underpinned by our company values of Integrity, Trust, Pragmatism, Simplicity and Fun and are further reinforced by our service principles:
Stategic support for key technology decisions following the change in ownership of the TUK business in Ireland. Support in the selection of a partner for the transformation programme. Assurance that the programme would achievethe anticipated objectives.
Provided a Programm Manager and a Supplier Advisor/End to End Solution Designer with extensive relevant experience, supported by the wider Mosaic Island team of experts, for the duration the programme
The original MVNE platform has been sold to Three Ireland, and a new instance of the platform stood up dedicated to giffgaff. Currently engaged in further D&DA activity for follow on projects
A review across a transformation programme to provide a health-check with clear recommendations on how to improve the likelihood of delivery in terms of time, costs and benefits
We used a benefit centric 'Programme Assessment Framework' to navigate the Programme and ensure a consistent approach to collecting observations. We asked questions based onf documentation review, shadowing of Programme daily activities and one to one and group interviews. Using the information gathered through this process we identified a set of strategic issues with detailed root cause analysis, which were used to formulate recommendations.
The confidence that architectural decisions for The Future At Lloyd's programme were sound, coherent and aligned with the programme's objectives.
Established and ran a Design Authority (Principles, process and people), embedded in the programme.
To rescue a programme for the replacement of a set of legacy systems with a new unified core solutions.
Designed and deployed a new programm governance framework, assessed and restructured requirements, introduced and supported SCRUM as delivery methodology. Supported senior management for the duration of the programme. Managed supplier on behalf of the client.
New system implemented in less than one year after five years of failed attempts
To conduct a quick assessment of a project to deliver a replacement Marketing Database. The project was running late and management was losing confidence in the likelihood of the project finishing on time. There were concerns around the solution architecture and the ability of the delivery partner to complete the project satisfactorily (e.g. meeting the original project objectives.)
We applied our proven project assessment framework to provide structure to the interviewing, assessment and findings. We provided a comprehensive report on non-technical and technical issues, with a heat map indicating areas of concern. We provided a set of long-term recommendations as well as an immediate rescue plan
The client approached Mosaic Island to answer some fundamental questions regarding their programme delivery and architecture. They required some assurance around the design and delivery of an Enterprise Data Warehouse solution that underpins the logistics operation that is run by leidos on behalf of the Ministry of Defence.
We used our proven technical and delivery frameworks to provide an initial assessment of the current state architecture and delivery capability. We considered industry good practice and tested architectural patterns against the current state to help form a series of recommendations to improve and enhance the programme.
We made some recommendations to improve delivery by enhancing the overall governance process which include data reconciliation, modifying team size and structure and introducing a structured transition plan. We continue to support this customer.