Everybody’s talking about Digital Transformation these days.
Whether it’s upstart digital competitors muscling in on your patch, changing buyer habits or Covid-19, Digital Transformation is right up there at the top of every C-Level Executive’s To Do list.
But what exactly is Digital Transformation? What does it actually mean?
We like Greg Verdino’s definition: “Digital transformation closes the gap between what digital customers already expect and what analog businesses actually deliver.”
That’s it in a nutshell - it’s about closing that gap between the expectations of savvy, sophisticated buyers and your ability to deliver the ‘traditional’ products or services they actually want.
Digital Transformation is accelerating the rate of change.
A study by McKinsey showed that in 1958 the average age of a company on the S&P 500 was 61 years.
That’s down to 18 years by 2020 & they estimate that by 2027 some 75% of companies currently listed will have disappeared.
Whether via merger, bankruptcies or increasingly due to an inability to react to the new Digital realities this failure to evolve and adapt to the new Digital reality is becoming a matter of life or death for many businesses.
But Digital is not just about Enterprise level businesses - it affects businesses of all sizes in all sectors. No one is immune.
So where’s the starting point?
First & foremost Senior Decision Makers need to honestly answer the following questions:
If you are ready to embark on your Digital Transformation journey or you need help to re-start previous initiatives, Mosaic Island has the range and depth of experience to help you to define the right Digital Transformation plan for your business and your situation.
Working closely with all key Stakeholders in your organisation we apply our proven ‘Discovery Framework’ to really understand, validate and define the solution that meets your needs. This approach includes the following key steps:
At the end of the Solution Discovery you will have a plan that will allow you to proceed with confidence to the implementation phase. This plan contains:
Following the Solution Discovery phase we are able to help you implement your Digital Transformation Strategy.
Using our experienced Consultants and supported by our extensive Associate network we are quickly able to deploy a skilled and experienced team which is comfortable working on assignments both big and small.
We understand that different organisations are more comfortable with some approaches over others.
Our Consultants and Associates are well versed in a wide range of proven methodologies such as Agile, Waterfall, etc.. We will tailor a specific solution to match your situation to reduce any ‘cultural’ risks associated with the delivery of strategically significant change programmes. This is particularly useful for clients who do not have the capacity or appropriate skills available.
Established over fifty years ago, Which? is a leading not-for-profit organisation providing independent advice and guidance on consumer products and services.
Which? Is one of the UK’s best established consumer choice organisations but was facing increased competition from newer rival comparison sites who offered a superior customer experience and customer service.
Mosaic Island was engaged to perform an end to end review to assess overall capability and set up a significant overhaul programme.
Mosaic Island embarked on an 18 month business transformation programme which resulted in a creative design refresh, a major CMS upgrade, refactored presentation layer and a scalable delivery capability.
A complete creative design and usability refresh, together with new functionality and crucially a redesign and upgrade of the supporting architecture. Significant improvement in customer experience. Improved customer authentication. Reduction in offline queries and resultant service stability
“I am delighted with what they have achieved for us and have no hesitation recommending them as a consulting and delivery partner. Indeed, the Mosaic Island team is now working with us on our next major programme of change.” Chris Gardner, Commercial Director
See the full Which? Digital Transformation Case Study here.
Media Client (Video on Demand)
Our client is a broadcaster offering video on demand services
Our client had developed a strategic plan based on aggressively growing their global subscriber base but was hamstrung by an outdated applications platform that was not designed to cope with current, let alone future demand.
The delivery of a new suite of feature-rich OTT/Video on Demand product and service management capabilities.
Mosaic Island embarked on a complete redesign of the end-to-end editorial and video asset management business process. This was performed by senior members of our Consulting team working alongside the client’s team where we led the delivery of a number of activities including; Design Governance, Current State Analysis, High Level Design, Technical Analysis, Delivery Assurance and Project Management.
We delivered a platform to support in excess of 1 million concurrent customers which is designed to support 99.999% platform availability based on new, scalable, cloud based platform technologies. Other outcomes included faster paths to production for engineering teams through the adoption of Agile delivery approaches.
See the full Digital Transformation Case Study here.