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Validating Strategic Technology Platform Pitch for Global Car Rental Brand

Transport Services
Context

A prominent car rental brand embarked on a transformative journey in alignment with their strategic shift toward becoming a mobility provider. With the guidance of a newly appointed CIO, the organisation was eager to showcase to its shareholders a thorough evaluation of this transformational proposition. This demonstration was pivotal in reassuring stakeholders about the organisation’s readiness to support and execute this transformative change.

Amidst this strategic shift, there was a sense of unease within the organisation, stemming from past experiences of transformational complexity and the failure to meet objectives. This backdrop added an additional layer of significance to the successful execution of the transformation.

Notably, the major stakeholders in this endeavor included a world-leading car manufacturer that was undergoing a fundamental shift in their own business model. The collaboration between these two entities underscored the magnitude of this transformation and its far-reaching impact within the automotive industry.

Objective

A prominent car rental brand embarked on a transformative journey in alignment with their strategic shift toward becoming a mobility provider. With the guidance of a newly appointed CIO, the organisation was eager to showcase to its shareholders a thorough evaluation of this transformational proposition. This demonstration was pivotal in reassuring stakeholders about the organisation’s readiness to support and execute this transformative change.

Amidst this strategic shift, there was a sense of unease within the organisation, stemming from past experiences of transformational complexity and the failure to meet objectives. This backdrop added an additional layer of significance to the successful execution of the transformation.

Notably, the major stakeholders in this endeavor included a world-leading car manufacturer that was undergoing a fundamental shift in their own business model. The collaboration between these two entities underscored the magnitude of this transformation and its far-reaching impact within the automotive industry.

Action

Our approach involved a comprehensive and in-depth strategy:

  1. We conducted interviews with over 17 key stakeholders, including board members, to gain a holistic understanding of the organisation’s needs and aspirations.
  2. We meticulously reviewed existing architecture materials and benchmarked them against industry best practices. Furthermore, we assessed how well they aligned with the proposed technology solution, ensuring a strategic fit.
  3. To stress-test the architecture’s capabilities and agility, we facilitated future-focused scenario workshops with the architecture community. This involved subjecting the platform design to rigorous evaluation against five different potential scenarios, an exercise we aptly termed an ‘architecture stress test.’
  4. Beyond these assessments, we provided valuable advice and guidance on enhancing the effectiveness of the architecture function. Additionally, we proposed strategies for refining the organisation’s change delivery processes, fostering a more streamlined and effective way of working. This comprehensive approach ensured that our recommendations were grounded in a deep understanding of the organisation’s needs and aligned with industry best practices.
Outcome

The stakeholder presentation proved to be a resounding success, earning the approval of shareholders and marking a pivotal milestone in the project’s progression.

Mosaic Island (MI) demonstrated its expertise by skillfully reshaping crucial elements of the design. Importantly, these revisions were executed while preserving the substantial investment that had already been made. This strategic approach not only ensured the design’s agility but also significantly heightened the likelihood of a successful delivery, cementing MI’s role as a key driver of project success.

Annual Revenue or Income
€3.08bn
Number of employees
8000
+
Operational Geographies
Global
Year
2023
Length of Engagement
6 weeks
Key Stakeholder
Chief Information Officer
Business Functional Areas
  • Strategy & Business Planning
Number of MI People
Consulting Team: 3